Copy of Frequently Asked Questions
What is your Return and Exchange Policy?
Please visit https://shopjeannes.com/pages/return-policy for more details.
How do I make a return or exchange?
Please visit https://shopjeannes.returnscenter.com/ and enter your order number and email address or ZIP code used to placed the order. Follow the prompts thereafter.
Do you provide return shipping labels?
Yes, pre-paid labels are provided for your convenience via our returns center. They will be generated during the Returns/Exchange process for you to print and attach to the outside of your package/box.
Do you charge handling fees for Returns?
No, we don't.
Do you charge handling fees for Exchanges?
No, we don't.
I threw away my packaging, can I still make a return or exchange?
Yes; please just wrap your item carefully in tissue paper or a small cloth bag to prevent it becoming scratched during transit.
I want to exchange for an item with a different price, is this possible?
Yes; you can.
What is the processing time for each order?Please allow up to 1 business days (non-holiday season) for us to process your order.
Where do you ship your products from?We ship in-house from our studio in Brooklyn, New York.
What shipping options do you offer?Standard shipping via USPS is $5 for all orders under $40. Orders over $40 receive free standard shipping. We offer USPS Express Shipping at checkout for $25.
Which international countries do you ship to?Please visit our Shipping and Delivery page here.
How much is International Shipping?International Shipping to Canada is $9 via USPS, or $29 via DHL. International Shipping to other countries is a flat rate of $29 via USPS. Please visit our Shipping and Delivery page here.
Can I change my address after my order has been shipped?Sorry, as the package has already left our studio, we are unable to edit addresses after an order has been marked as fulfilled and shipped.
What payment methods do you accept?We accept credit/debit card payments via Visa, MasterCard, American Express; PayPal; Amazon Pay; Apple Pay; and Shop Pay Installments.
How do I apply a discount code?One discount code can be added during checkout. Simply enter the code when prompted to do so at the end of the checkout process.
I want to change my order, how do I do that?If your order has yet to be shipped, please email email@example.com with your Order Number and the changes that need to be made.
Can I change my order after it has been shipped?Sorry, as the package has already left our studio, we are unable to make any changes after an order has been marked as fulfilled and shipped.
I received my order and there are missing items, what do I do?Please email firstname.lastname@example.org with your Order Number and name of the missing item, and we’ll help you from there to send a replacement.
I received my order and there are incorrect items, what do I do?Please email email@example.com with your Order Number and name of the missing item; if possible, include a photo to expedite the replacement process. You are not required to ship back the incorrect items.
I think my item is defective, what do I do?If upon receipt, your order contains defective items, please email firstname.lastname@example.org with a photo or video and we will send a replacement immediately. Please note that if the item is non-defective, you will be asked to revert to our usual Return/Exchange process.
MATERIALS + OTHERS
Sterling silver is a standard material in fine jewelry. It is precious metal alloy made of 92.5% pure silver and 7.5% other metals. This is a wonderful base material because it is long-lasting and flexible.
Gold vermeil: (vehr-may)
A step above regular gold plating, our gold vermeil is composed of a thick layer of 14k gold on top of sterling silver. This means that your jewelry will not only look like gold but also last much longer. You get the beauty and durability of gold jewelry at an affordable price.
Is your jewelry nickel free?
No, most of our jewelry is made out of surgical steel containing up to 7% nickel.
Will your jewelry fade?
With normal wear, your jewelry will never completely fade and lose its gold or rose gold treatment. However, depending on wear and activities, it could eventually turn from a 14k yellow gold or rose gold color to a lighter 10k gold or rose gold color. White gold will never lose its color because the base metal is sterling silver.
Will Your jewelry turn my skin green?
No, never. Our pieces don’t contain any materials that will cause reactions that turn your skin gray or green.
Is your jewelry hypoallergenic?
Our jewelry is hypoallergenic (meaning it’s less likely to cause reactions) and the 14k gold plating we use on our pieces are biocompatible (won't harm living tissue).