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Return Policy

What items are returnable?

  • All unused and undamaged item(s) are returnable. Yes, that's right. You can return the item(s) ANYTIME.

 

What if I received damaged items?

  • We will replace any damaged item(s) for free. Send an email to us at shopjeannes@gmail.com with your order # and a picture of the damaged item(s). We will ship you the replacement(s) once we confirm it.

 

Are there any charges for return?

  • We offer free returns/exchanges for order over $25+. 

 

How do I start a return?

  • You can start your return by clicking HERE.
  • Follow the screen instructions and select the item(s) you want to return.
  • You will get a confirmation email with shipping guidelines once we approve it.

 

How soon will I get my refund/exchange?

  • All returns will be processed within 1-3 business days. Please contact us at hello@shopjeannes.com if you your return isn't processed after 3 business days. 

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