Return Policy

Returns/Exchanges
We accept returns and exchanges for clean, unworn items within 365 days (returns/exchanges) of fulfillment date (ship-out date) through our Returns Center. All items must be in the same condition as when received and in original packaging. After 365 days, we regret that we cannot offer a refund or an exchange.

Incorrect or Missing Items
In the rare event that your package contains incorrect or missing items, please email hello@shopjeannes.com with your order number and the items that are incorrect or missing and we'll be sure to assist you immediately. If your order contains incorrect items, please include photos when possible to expedite the replacement process. You do not need to go through our Returns/Exchanges process for incorrect items. It's our responsibility to make it up to you. 
Defective Items

If upon receipt, your order contains defective items, please email hello@shopjeannes.com with a photo or video and we will send a replacement immediately. You do not need to go through our Returns/Exchanges process for incorrect items. 

 

RETURN INSTRUCTIONS
  1. Please visit https://shopjeannes.returnscenter.com/ to begin your return. You will need your Order Number and Email used to place the order.
  2. You will have the option to use a pre-paid return label from us or use your own return label at the end of the process.
  3. Package jewelry along with a note with the order # or RMA # in the same condition as when received and in original packaging. If possible use the original mailer; otherwise, please use a secure mailer that will allow sufficient protection of the jewelry in its original packaging.
  4. Drop off your package at any USPS location.
  5. Once we are in receipt of your return and have inspected it, we will process your refund in the original form of payment or as a gift card/store credit depending on what you select on return center. All returns will be processed within 3-4 business days.

 

EXCHANGE INSTRUCTIONS
  1. Please visit https://shopjeannes.returnscenter.com/ to begin your exchange. You will need your Order Number and Email used to place the order.
  2. You will have the option to use a pre-paid return label from us or use your own return label at the end of the process.
  3. Package jewelry along with a note with the order # or RMA # in the same condition as when received and in original packaging. If possible use the original mailer; otherwise, please use a secure mailer that will allow sufficient protection of the jewelry in its original packaging.
  4. Drop off your package at any USPS location.
  5. Once we are in receipt of the item being exchanged and have inspected it, we will ship out your replacement item to the original purchase address, unless you otherwise specify. Please allow up to 3 business days for processing. You will receive a confirmation email and tracking number as soon as the item is on its way. All exchanges will be processed within 3-4 business days.
Jeanne's is only responsible for shipping costs to the customer for the first return/exchange; any further exchanges after the first exchange must have shipping costs borne by the customer.